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Relationship Between Service Quality \u0026 Customer Satisfaction
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Main participation of this research in whole of the world is that it identifies the main factors of service quality which ultimately affect the satisfaction of customers. This paper will help top management of organizations and institutes to make strategies The purpose of this study is to examine the influence of Services Quality (SQ) of E-Supply Chain (E-SC) on customer satisfaction (CS) in online shopping. After a comprehensive review of the Estimated Reading Time: 5 mins Service quality has been accepted as an antecedent of customer satisfaction (Oliver, ; Rowley, ). Establishing a link between service quality and customer satisfaction is an important task for researchers and practitioners, subsequently it is evidence for the value of service quality research
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